Booking Terms & Conditions
Version 3.0 | Effective Date: 16 June 2026
Destada Properties Pte. Ltd. | 20A Tanjong Pagar Road, Singapore 088443
IMPORTANT NOTICE – AGENCY RELATIONSHIP Destada Properties Pte. Ltd. acts as an authorised booking and management agent on behalf of independent property owners. Destada is expressly authorised by each property owner to accept reservations, collect payments, and manage guest communications on their behalf. By making a booking, you enter into an accommodation agreement with the relevant property owner. Destada is not a party to that accommodation agreement and accepts no liability as principal in connection with your stay, except as expressly stated in these Terms.
These Booking Terms & Conditions (“Terms”) apply to all Phuket property reservations made through websites or booking channels operated by Destada Properties Pte. Ltd. (“Destada”, “we”, “our”, “us”). By confirming a booking, making payment, or staying at a Destada managed property, you agree to these Terms.
The person making the booking (“Lead Guest”) must be at least 18 years old and accepts responsibility for all guests, visitors, payments, damage, and obligations connected with the reservation.
1. Cancellation, Amendments & Refunds
The cancellation policy applicable to each booking is determined by the scheduled check-in date.
High Season Bookings (Check-in between 15 December and 31 March)
You may cancel your booking up to 30 days before the scheduled check-in date and receive a refund of accommodation payments made, less any non-refundable bank, currency conversion, or payment processing charges.
Bookings cancelled within 30 days of the scheduled check-in date are non-refundable.
Standard Season Bookings (Check-in between 1 April and 14 December)
You may cancel your booking up to 5 days before the scheduled check-in date and receive a refund of accommodation payments made, less any non-refundable bank, currency conversion, or payment processing charges.
Bookings cancelled within 5 days of the scheduled check-in date are non-refundable.
No refunds will be provided for:
• failure to arrive (“no-show”);
• early departure;
• unused nights or services.
Amendments
Requests to amend booking dates, property selection, or guest numbers must be submitted in writing to Destada. All amendments are treated as a cancellation of the original booking and the creation of a new booking. The cancellation policy applicable to the original booking will apply to the cancelled booking. The new booking will be subject to availability, current pricing, and these Terms. Destada cannot guarantee that the original property will be available for amended dates.
Destada recommends you purchase suitable travel insurance to cover amendment and cancellation losses.
2. Payments, Charges & Currency
Full payment for the reservation is required at the time of booking. A booking is not confirmed until full accommodation payment has been successfully received and processed by Destada.
Prices displayed include accommodation charges and mandatory fees shown during the booking process.
Additional charges vary by property. Details of applicable fees are available upon request prior to booking by contacting Destada at frontdesk@destada.com. These may include:
• refundable security deposits;
• cleaning fees;
• extra guest charges;
• optional guest services;
• local taxes or government charges;
• utilities for reservations of 29 days or longer.
You are encouraged to request a full breakdown of applicable fees before confirming your booking.
For reservations of 29 days or longer, utilities including electricity, water, and other applicable usage-based services are charged separately based on actual consumption unless otherwise stated. Meter readings will be recorded and shared with you at the start of the stay. Final meter readings will be taken after departure and charges calculated based on actual consumption.
Payments may be processed in different currencies. You are responsible for any bank charges, card provider fees, or currency conversion costs applied by your payment provider.
Destada reserves the right to cancel a booking where:
• payment cannot be completed or verified;
• fraudulent activity is suspected;
• you cannot demonstrate authority to use the payment method provided.
3. Security Deposit
A refundable security deposit is required before check-in. The applicable security deposit amount will be clearly communicated at the time of booking and confirmed in the booking confirmation. The security deposit will normally be collected as a credit card authorisation before arrival.
Check-in instructions and property access details will be provided in advance of arrival in accordance with standard check-in procedures. Completion of the security deposit authorisation is a condition of entry to the property and must be completed before or at the time of check-in.
In exceptional circumstances, and only with prior approval from Destada, you may provide the security deposit in cash at check-in. Acceptance of a cash security deposit is at Destada’s sole discretion and must be agreed before arrival.
The security deposit may be used to cover:
• property damage;
• replacement of missing items;
• excessive cleaning requirements;
• unpaid charges;
• utility charges;
• breach of these Terms or property rules.
You are responsible for the full cost of repair, replacement, specialist cleaning, or other losses caused by damage, misuse, negligence, or breach of these Terms. Following departure and inspection of the property, the security deposit balance will be refunded within 10 days of check-out, provided no deductions are required. For credit card payments, the time taken for refunded funds to appear may depend on your bank or card provider. If deductions are required, Destada will notify you and provide reasonable details of any charges.
4. Guest Information & Thailand Legal Requirements
You must comply with all applicable Thai laws, immigration requirements, condominium regulations, building rules, and government requirements. Where required by law, Destada may request guest information before arrival including passport details, identity documents, visa information, or other mandatory registration information. Destada only requests this information where required for legal, security, or regulatory purposes.
Failure to provide legally required information may prevent check-in and does not change the applicable cancellation policy. Personal information will be managed securely according to Destada’s Privacy Policy and applicable data protection laws. A copy of the Privacy Policy is available upon request from frontdesk@destada.com.
5. About Destada and Phuket Properties
Destada acts as an authorised booking and management agent on behalf of independent property owners. Each property owner has expressly authorised Destada to market their property, accept reservations, collect payments, and manage guest services on their behalf. When you make a booking through Destada, your accommodation contract is with the property owner. Destada manages the booking process, guest communications, and property management services in its capacity as authorised agent.
Properties listed by Destada are privately owned residences, including apartments, villas, and homes. Many properties are located within residential communities containing both permanent residents and guests.
A booking provides temporary accommodation rights only and does not create a tenancy, lease, ownership interest, or other property rights.
6. Guest Responsibilities & Community Rules
You agree to:
• treat the property respectfully;
• keep the property secure;
• report damage or maintenance issues promptly;
• follow condominium, community, and building rules;
• respect neighbours.
You must not:
• exceed approved occupancy;
• hold parties or events without approval;
• cause disturbance;
• smoke indoors unless permitted;
• bring pets unless approved;
• conduct illegal activities.
Destada reserves the right to refuse entry or terminate a stay immediately without refund where guest behaviour creates risk, disturbance, property damage, or breaches these Terms, community rules, or applicable laws. The Lead Guest remains responsible for all guests and visitors during the stay.
7. Children and Infants
Children and infants are welcome at Destada managed properties unless the property listing states otherwise.
The Lead Guest is responsible for the safety and supervision of all children and infants throughout the stay. Destada and property owners accept no liability for accidents or injuries involving unsupervised children.
Cots
One travel cot is available per booking, subject to availability, at no additional charge. Requests for a cot must be made at the time of booking or no later than 72 hours before check-in. Cots are provided as a courtesy and are subject to availability; Destada cannot guarantee provision where adequate notice has not been given. Additional cots, highchairs, or other infant equipment may be available at some properties at an additional charge. You should enquire with Destada prior to booking.
Occupancy
Infants aged 2 and under occupying a cot do not count toward the maximum occupancy of the property. Children aged 3 and over are counted as full occupants for the purposes of the maximum occupancy limit.
Pool and Water Safety
Where a property includes a private or shared swimming pool, children and infants must be supervised by a responsible adult at all times. Pool fencing, gates, and safety equipment should be checked on arrival and any concerns reported to Destada immediately.
Property Suitability
Not all properties are equally suited to young children. You are encouraged to contact Destada before booking to confirm the suitability of your chosen property, including stair configurations, pool safety arrangements, and available equipment.
8. Check-In and Check-Out
Standard check-in and check-out times are shown in the booking confirmation. Early check-in and late check-out may be available on request but cannot be guaranteed. You must vacate the property by the agreed check-out time.
9. Cleaning, Maintenance & Facilities
Properties are professionally prepared before arrival. Additional cleaning or services may be available at extra cost. You should report maintenance issues promptly and allow reasonable access for repairs. Destada will make reasonable efforts to resolve issues but cannot guarantee that all facilities, utilities, or building services will always be available.
Shared facilities including swimming pools, gyms, parking, lifts, gardens, and common areas may be managed by condominium management and may occasionally be unavailable due to maintenance or operational requirements.
10. Property Information and Availability
Each property is individually owned and may differ slightly from photos or descriptions due to changes in furniture, decoration, appliances, or maintenance.
If a property becomes unavailable due to circumstances outside Destada’s reasonable control, Destada will make reasonable efforts to provide a comparable alternative property of a similar or higher standard where available. If no suitable alternative is available, Destada may provide a refund of unused accommodation charges. Destada is not responsible for additional travel costs.
11. Third-Party Services
As agent for the property owner, Destada may assist you with arranging third-party services including transportation, tours, activities, private chefs, or other services. In doing so, Destada acts solely as an intermediary and accepts no liability for the acts, omissions, availability, pricing, or service quality of independent third-party providers.
12. Personal Belongings and Liability
You are responsible for your personal belongings and those of your party throughout your stay.
As agent for the property owner, Destada accepts no personal liability for loss, theft, damage to belongings, personal injury, illness, or death occurring at or in connection with the property. Your recourse in the event of any such claim is against the property owner as principal.
To the fullest extent permitted by applicable law, both Destada as agent and the property owner exclude all liability for personal injury, illness, or death occurring at or in connection with the property, howsoever caused, including but not limited to incidents involving swimming pools, balconies, staircases, communal areas, and recreational facilities.
You and all members of your party use the property and all facilities, including swimming pools, balconies, and communal areas, entirely at your own risk.
Nothing in these Terms affects any liability that cannot lawfully be excluded or limited under mandatory applicable law.
To the extent permitted by applicable law, the total liability of the property owner in connection with your booking and stay shall not exceed the total accommodation charges paid by you for that booking.
You are responsible for any damage to the property caused by yourself, members of your party, or visitors, whether accidental or otherwise.
13. Events Beyond Our Control
Destada is not responsible for events outside reasonable control including severe weather, natural disasters, government restrictions, travel disruption, utility interruptions, building maintenance, or other unforeseen events (“Force Majeure Events”).
Where a Force Majeure Event prevents you from accessing a confirmed booking, or prevents Destada from making a property available, Destada will make reasonable efforts to offer an alternative property of a similar or higher standard.
Where no suitable alternative is available, Destada will provide a refund of accommodation charges paid for nights that could not be used, less any non-refundable payment processing charges. No further compensation, including travel costs, alternative accommodation costs, or consequential losses, will be payable by Destada.
Where a Force Majeure Event affects only part of a stay, refunds will be calculated on a pro-rata basis for affected nights only.
14. Privacy
Your information may be collected and shared where necessary with property owners, service providers, payment processors, and government authorities where required by law. Information will be managed according to Destada’s Privacy Policy and applicable data protection laws. A copy of the Privacy Policy is available upon request from frontdesk@destada.com.
15. Governing Law
These Terms are governed by the laws of Singapore, except where mandatory Thai laws apply. Any disputes shall be subject to the jurisdiction of the courts of Singapore, except where mandatory local laws apply.
For the avoidance of doubt, where Destada acts as agent for a property owner, any contractual claims arising from your stay are against the property owner as principal. Destada’s liability as agent is limited to losses directly caused by Destada’s own proven negligence or wilful misconduct in performing its agency duties.
16. Complaints and Escalation
Destada is committed to resolving guest concerns promptly and fairly.
If you experience an issue during your stay, you should report it to Destada as soon as reasonably possible by emailing frontdesk@destada.com, so that Destada has the opportunity to address the matter during the stay.
Where a concern is not resolved to your satisfaction, you may submit a formal complaint by email to frontdesk@destada.com, clearly marked as a formal complaint, including your booking reference, property name, dates of stay, and a description of the issue.
Destada will acknowledge formal complaints within 3 business days and will aim to provide a substantive response within 14 business days.
Escalated complaints that remain unresolved may be referred to the dispute resolution process set out in Section 15 (Governing Law).
Destada Properties Pte. Ltd. | 20A Tanjong Pagar Road, Singapore 088443 | frontdesk@destada.com | +66 2 555 0640